Refund & Cancellation Policy

Effective date: August 20, 2026. This page is the single source of truth for AgentPod refunds and cancellations. It supersedes any refund wording previously shown in the bot's /terms command or the pricing FAQ — those now link here instead of restating the policy.

1. Refund Window

Refunds are available within 7 days of payment, for any payment method: Telegram Stars, card (via Stripe), or crypto (USDT and other supported tokens). This is the one window that applies across all three payment rails.

2. How to Request a Refund

Use the /refund command in @OpenClawBoxBot. It looks up your most recent payment, shows a cost breakdown, and files your request — our team is notified immediately. You can also reach us via /support or /paysupport in the bot.

3. Payment Method Specifics

Telegram Stars: processed through Telegram's refund API. Telegram only supports full refunds — partial refunds are not available for Stars payments.
Card (Stripe): refunded to the original card via Stripe. Processing typically takes 1–5 business days to appear on your statement.
Crypto: refunded on-chain to the wallet the payment came from. Because this is a manual transfer, it can take longer than card or Stars refunds.

4. Cancellation

You can cancel anytime with /cancel. Your instance stays active until the end of the current billing period, then enters a 3-day grace period before deletion. Cancelling does not by itself trigger a refund — if you're within the 7-day window above, request one separately with /refund.

5. Contact

For anything not covered here, use /support or email ai@vibebrowser.app.